Ian Santo Domingo

Principal & Managing Director

MBA

About

Ian has been leading teams in the association industry for over two decades, including a decade of leading auditing efforts for a tech industry event with hundreds of thousands in attendance. He embraces the skillsets that each team member brings to the table and firmly believes that when combined, it is those skills that bring clients the results they need to stay up-to-speed on both micro and macro insights.

To offer clients the best solutions for securing sensitive information while creating flexible ways to visualize their data, he works closely with Vault’s Software Development Team. As a team where the sum is truly greater than its parts, they stay current on customization options and state-of-the-art implementations within the interactive reporting tools that Vault employs and how they interact with the ecosystem of customized data portals developed at Vault.  

Ian views his clients’ pain points as challenges he is determined to take on. He has consistently leveraged this mindset to solve some of the biggest problems his clients have brought to him. Recently, he stabilized the uncertainties of a large trade association switching from an outdated third-party vendor to a partnership model with Vault, all while working at the speed of light to migrate data and launch a new international modernized data program. Ian is not only receptive to the ancillary needs of clients but honored when partners ask his team to contribute to accompanying projects that coincide with research programs, such as co-authoring articles based on market trends or demographic findings. 

Ian leads Vault’s DEIB Committee, has served in different capacities on several association committees, and has also been a featured speaker at multiple events such as ASAE’s Annual Conference, Venable’s nonprofit speaker series, Insights Association’s CFO Conference, the Executive Roundtable Series, the Envelope Manufacturers Association’s Annual Conference, and other association events.