Pamela Tolf, SHRM-SCP

Pamela is an HR and operations professional with experience in the nonprofit and for-profit sectors. With her experience and education, she brings strong leadership, critical thinking, results-oriented and relationship-building skills. She problem-solves with a solution-oriented mindset, pays attention to detail, and is a subject matter expert in different HR areas.

Pamela specializes in developing and executing systems and processes related to the whole employee life cycle – from job analysis to performance management to separation. She has worked broadly on addressing employee engagement, team building and team performance, and change management issues.

She is a Gallup Certified Strengths Coach and has developed training, coaching, and leadership development programs, including creating competency models. She is also a Certified 200-hour yoga teacher.

Pamela spent 19 years in progressive HR and operations roles at Starbucks Corporation, starting in the mid-90s. As a training specialist, she was responsible for the training and developing of 500 stores. In her generalist role, she was responsible for developing and executing HR strategy for 200 stores in the Mid-Atlantic. In these roles, she developed HR programs and processes that contributed to the organization’s growth in the Mid-Atlantic. She drove improvement in HR and operations key performance indicators. During Pamela’s tenure, she participated in a team that developed the first competency model and success profiles for retail positions. She counseled senior leadership on operations and HR issues, including performance management.

Most recently, Pamela was an HR Director and an HR department-of-one at a national nonprofit where she was responsible for the HR strategies and operations, including organizational development, effectiveness, and culture initiatives. She has also served as an HR consultant to several nonprofit organizations.